Ferguson KathyGet Rid of the Debtors...Don't Lose Your Patients or Your Patience

Thursday, May 7

Time:  1:45 - 2:45 pm
Course Code:  T 290
Fee:  No charge

Course Description:  Most dental practices inevitably wind up with a residual number of patients that do not pay in a timely manner.  As a result, they typically have turned to the only four options that were available to them, namely In-house efforts, hiring a collection agency, obtaining legal assistance or finally writing off the debt.  Once you have provided services to your patient, you have a right to expect to be paid for your service.  However, anyone who has been in business for even a month has learned that prompt payment isn’t always the case. 

This course will show you how to enhance the recoveries you are currently generating while maintaining relationships with your patients.  You will learn how to make insurance work for you to increase production and remove obstacles for patients moving forward with treatment.  You will also learn how to put your earned deserved dollars back in your pocket and your happy patients back in your chair.  It is always more cost effective to retain a patient than acquire a new one.  The old way of doing collections that worked well in the past doesn’t work in today’s economy, especially with social media.  Learn the cutting-edge approach to increased cash flow…” An ounce of prevention is worth a pound of cure”.  All you have to lose… are those delinquent accounts and if you’re not careful your patience (patients)!

Learning objectives:

  1. Develop a defined credit and collection policy and implement a systematic plan.
  2. Become informed of the fair debt collection practices act rules & regulations.
  3. Overcome objections and get paid for your services...the art of negotiation.
  4. Prevent slow pays from becoming no pays...learn to properly manage your accounts receivables.
Course most appropriate for:  Dentists and Business Assistants (office managers who deal with collections)
C.E. Hours:  1 non-clinical hour
Academy of General Dentistry Code:  552