| THURSDAY, APRIL 8, 2010
Time: 2:00 - 5:00 p.m. Course #: BOURBON-2
Cindy Novotny, MCA
Drill Down to the Customer Service Basics
It is never too late to create a patient focused dental practice. Customer Service is the single most pressing problem for business today. Ideally, your practice should be built from the customer patient/employee on up. Methods to improve overall patient satisfaction, employee morale and top line revenue will be discussed. Additionally, insight on selecting the right type of talent for your practice, learning how to treat patients the “right " way, setting your sights on the right target of service goals and how to treat your employees and build better teams will be presented. C.E. Credits: 3.0 Non-Clinical Hours
Of Interest To: Dentists, Hygienists, Chairside and Business Assistants
Course Objectives:
· Ask better questions during interviews to select the right talent.
· Implement simple service standards that result in a significant return on investment.
· Choose a communication model to use to create better teamwork which affects patient service.
C.E. Credits: 3.0 Non-Clinical Hours
Of Interest To: Dentists, Hygienists, Chairside and Business Assistants
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