Are you delivering service to your patients that makes a positive, lasting impression? Do you know what good service is from your patient's point of view? Does your patient service make your practice "stand out" from all of the others? This course discusses essential ingredients for providing service to patients that will be pleasing and successful in today's business climate. During this seminar, you will discover:
• Vital rules about patient service.
• Four secrets about patient behavior.
• What patients MUST know about periodontal disease.
• Essential oral hygiene products to recommend to patients.
Upon completion of this seminar, participants will be able to:
• Discuss behavioral styles of patients and team members.
• Discuss essential team building strategies to enhance great service to patients.
• List what patients want from us as oral care providers.
Speaker Biography
