Mills JoyLOST PATIENTS Discovered and Recovered

Joy Millis is the 2019 Normalee Ward Distinguished Speaker

Friday, May 10

Time:  1:30 - 4:30 pm
Course Code:  F 450
Quick Summary:  How and why do patients fall through the cracks?  It happens constantly.  And that's affecting your office's productivity.  Learn how to fix it !!
Fee:  Dentists $55   All Others $15
Course Description:  If you have been in practice five years or more, it is estimated that you have more than a million dollars worth of dentistry - unscheduled - for patients needing additional dental care. In this important program, Joy will show you how to find, keep, and stop losing patients!  She will give you ten reasons why patients mysteriously disappear, and how to create a system to stop the loss and bring patients back to your practice—preventing the patient’s risk of loss, as well.
Learning objectives:
  1. Identify 10 specific reasons patients mysteriously disappear from dental practices and how to prevent additional loss.
  2. Develop skills for responding to patients who need treatment and refuse to receive care due to insurance limitations or no money.
  3. Learn important action to take when patients don't schedule necessary treatment.
  4. Develop effective communication skills for calling lost patients along with learning the importance of appropriate documentation when patients refuse to schedule necessary care.
Course most appropriate for:  Dentists, Hygienists, and Clinical & Business Assistants
C.E. Hours:  3 non-clinical hours
Academy of General Dentistry Code:  557