Treatment Acceptance ... Involving the Entire Team!
Joy Millis is the 2019 Normalee Ward Distinguished Speaker
Friday, May 10
Time: 8:30 - 11:30 am
Course Code: F 330
Quick Summary: Nothing else matters if patients don't accept the treatment you recommend. A significant component of case acceptance is how your team manages patients from treatment presentation, to sequencing of care, to financing and payment. Joy Millis explains where things might be going awry and teaches how to get the team on the same page for better case acceptance.
Fee: Dentists $55 All Others $15
Course Description: Who has the greatest influence on your patients’ decisions about treatment? Can you predict that when patients call, they will schedule an appointment, show up, have a magical new patient experience, receive comprehensive care, return for continuing care, and refer new patients your way? Joy will help you and your entire team recognize the value of a patient and the power of your influence to help patients make the best decisions about treatment.
- Understand the importance of a team member's influence on a patient's decision about treatment and how to become more effective communicating with patients about the importance of completing necessary treatment.
- Learn 4 powerful communication tools that the entire team can use in order to help patients move forward receiving necessary treatment, understanding what they should do, why it is necessary, and their risk of loss if they do not proceed with necessary care.
- Prevent misunderstandings about treatment and payment, especially if the patient needs treatment and their insurance limitations restrict treatment, putting patients at risk of experiencing dental or medical loss.
Course most appropriate for: Dentists, Hygienists, and Clinical & Business Assistants
C.E. Hours: 3 non-clinical hours
Academy of General Dentistry Code: 557