Betsy Wheat Liberto
Thursday, April 12, 2012
Time: 9:00 a.m. - noon
Course:
WHEAT AM
The Power of Persuasion -
"The Twelve Secrets of Influence"
Influence,
everyone wants it! This is not a mysterious gift of talent but a set of
interpersonal skills that can be learned, practiced, and mastered.
Learning to influence effectively is the most important key to a healthy
and productive practice. This dynamic presentation will emphasize ways the
entire team can enhance their ability to listen and respond to patient
needs.
Course
Objectives - upon completing this course, attendees will have a better
understanding of:
- Influencing patients to accept needed treatment.
- Controlling the appointment book.
- Reducing the number of broken appointments
and no-shows.
- Practice building through a unique way of
asking for
referrals.
C.E. Credit: 3.0 Nonclinical
Hours
Of Interest to: D,H,C,B,S
Thursday, April 12, 2012
Time: 1:30 - 4:30 p.m.
Course:
WHEAT PM
The Business Side of the Exceptional
Dental Practice
Take
control of the future of your practice by learning to collect and
analyze the important vital signs of
a dental practice. With an emphasis on practical business skills necessary
to run a well-managed and profitable business, sound business decisions can
be made to increase the bottom line.
Course
Objectives - upon completion of this course, attendees will have a better
understanding of:
- Controlling overhead expenses and increasing the
bottom line.
- Tracking the key "vital signs" of the
practice.
- Analyzing yearly overhead to healthy norms.
- Reducing stress caused by the fear of
making the wrong business or financial decision.
- Empowering and energizing your
team.
C.E. Credit: 3.0 Non-Clinical
Hours Of
Interest to: D,H,C,B,T,S